Don’t Get Locked Out!

  • Last Updated: March 02, 2020
  • Published: February 26, 2020

As with many computer systems, FDLP eXchange has a security feature that will lock your account after a number of unsuccessful login attempts. This helps prevent unauthorized users from hacking into your account, but it can also cause you to be locked out of your account if you forget your password. To avoid this, GPO recommends that you use the “Request new password” tab to reset your password after four unsuccessful attempts to login when you have forgotten your password.

Tip4 tab

On the sixth failed attempt, you will get the error message below.

Tip4 message

Should you get this message, your account will be blocked for six hours. GPO does not recommend using the “request a new password” link at this point. Instead, GPO recommends waiting six hours before resetting your password. At that point you can reset your password and resume normal.

Should you need immediate access to your account, you can use the “request a new password” link in the error message. However, you should be aware that doing so will allow you to reset your password and access your account, but you will need to remain logged into your account for six hours to avoid being locked out of your account. If you change your password and log out sooner than six hours later, you will be locked out of your account and will not be able to reset your password at that time.

In the event that you do get locked out, please contact [email protected] for further assistance.